Customer Service

Customer Service Representatives are available Monday-Friday, 9 a.m. to 5 p.m. CST (excluding weekends and holidays).

BECOME A MEMBER

Sella Customer Service Portal
Register for a free My SELLA account today and enjoy benefits such as:

  • Email notifications on special offers, new products and events
  • Professional skincare partner offers and announcement emails
  • Saved order content & history for easy reference and re-order

How To Join

Creating a My SELLA account is quick, easy and free. Click here to join.


Forgot Your Password

If you have already created a SELLA account and cannot remember your password, click here to enter your email address and have your password emailed to you.


Edit My Account

If you have already created a My SELLA account and would like to edit your account (for example, to update your profile, update your Skincare Professional or change your password), click here to log in and make updates to your account.

My Order History

If you have a My SELLA account, you can view orders that you have placed at sellaus.com You first need to log into your SELLA account and you will see a link on the right hand side that says My Order History. Click on this link to view orders that you have placed online.

Unsubscribe From Emails

Click on the Unsubscribe link that appears at the bottom of all SELLA emails that you receive.

 

SECURITY AND PRIVACY

Secure Transactions

Because your security is our top priority at sellaus.com, sellaus.com is a Verified Secure Site. Our partnership with Verified allows you to learn more about our web site before you submit any confidential information. To view our Verified site security certificate please click the Verified logo at the bottom of each page.

 

ORDERING

How To Pay

SELLA accepts Visa and MasterCard credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Order Confirmation

Once your order has been processed by sellaus.com you will receive a confirmation email with order information and confirmation number.

Sales Tax

All orders shipped from sellaus.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

Order History

If you have a My SELLA account, you can view orders that you have placed at sellaus.com by logging in and clicking on the My Purchase History link on the left hand menu. To view orders that you have placed online please login to your My SELLA account. You may reorder from a previous purchase from My Purchase History.

SHIPPING

Shipping Methods and Rates

Sellaus.com processes orders Monday through Friday in the order in which they are received. All SELLA orders ship the next business day.

Sellaus.com ships to all 50 U.S. States via USPS at no charge on orders over $50.00. Customers have the choice of USPS or UPS on orders under $50.00.

 

APO/FPO, PO Boxes, U.S. Territories and International Shipping

At this time, sellaus.com does not ship to APO/FPO, PO Boxes, or U.S. Territories. For International Shipping please contact our Customer Service department by filling out this form.

 

Shipping Confirmation

After your order has shipped, you will receive a Shipping Confirmation email.

 

RETURNS & EXCHANGES

We offer a 15 day full money-back guarantee upon the return of unused product or product that did not meet customer expectation.

We recommend that you consult your dermatologist prior to purchasing SELLA products or any skincare product sold by other companies. Please consult your dermatologist prior to purchasing if you have a history of allergic reactions or are concerned about any of the ingredients contained within our products. By selecting and agreeing to this agreement you are acknowledging that you are an adult above the age of 18 years of age and a consenting adult, or minor child purchasing with the consent and collaboration of you parent or legal guardian.

 

Problems with an Order

Please feel free to contact us directly by email to speak with a Customer Service Specialist Monday-Friday atcustomerservice@sellaus.com.

 

PURCHASE

Finding the Right Products for You

On sellaus.com you are able to browse products by using the drop down menus located on the left side on our site. Simply visit the sellaus.com homepage and view the products that best suit your needs.

 

Find a SELLA Skincare Professional

Sellaus.com is proud to work with professional skincare partners throughout the United States. Click here to use the SELLA Skincare Professional locator tool to locate a SELLA Skincare Professional near you.

 

What is Diversion?

Diversion is when products are sold in “unauthorized” places. For example, all genuine Sella products are sold exclusively through authorized SELLA Skincare Professional partners or on www.sellaus.com. SELLA products that you find outside of these places are considered to be “diverted.”

 

Why is Diversion Bad?

Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. This means if you buy our products from any other outlet other than authorized SELLA Skincare professional partners or on www.sellaus.com, we cannot guarantee that they are authentic SELLA products that will perform as tested.

 

Are You in Danger?

You could be. Contaminated or counterfeit products could cause irritation or even infection.

 

Who is Diverting Products?

Products are diverted by unauthorized distributors and other dishonest individuals who see profit in piracy.

 

What Can You Do to Help Stop Diversion?

Don’t risk it, don’t buy it! And tell your friends about the potential danger of diverted products! If you see a SELLA product for sale outside a SELLA Skincare professional partner or www.sellaus.com, please send us an e-mail to customerservice@sellaus.com with the city, state and name of the location where you saw the products. We will conduct a full investigation.

 

Anti-Diversion Procedures and Policies

  • Exclusive product coding is used to track the movement of SELLA products. This is the method for tracing products to industry diverters.
  • Ongoing intelligence procedures are in place to further uncover diversion schemes, including those involving misuse of the Internet.
  • Diversion information can be communicated to SELLA Sales Staff or to the Customer Service Department by e-mailing us at customerservice@sellaus.com.

 

If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Friday. Please fill out this form to be contacted by one of our Customer Service Specialists.